Roadtrek Reviews | roadtrek.com @ PissedConsumer

Anonymous

Guest-3236472

Poynette, Wisconsin

To get a build sheet

Jan 06, 2022

Tess was very professional but could not locate the build sheet that I requested due to the file never getting transferred during the change over. It is what it is!

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User's recommendation: Patience needed during this unstable time.

Anonymous

Guest-1714066

Menlo Park, California

Electric system a disaster

Nov 22, 2019

1.0

2014 Roadtrek RT. The electric system leaks current making BOTH the house battery and the car battery to die within one day. Can't hold charges.

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Pamela B Gac

Northwest Harris, Texas

My dream turned into a nightmare

Sep 11, 2019

1.0

Welcome to my nightmare!!!! My Roadtrek Agil SS is in shop once again. Now, I am looking at upwards of $4000-$5000 fix. Bought this Class B from DeMontrond RV in Houston, TX and paid high $$$$ for 3 different warranties (none of them covering the lithium battery that FELL out from under my van while driving down the Interstate. De Montrond will not answer our calls or return calls any longer! All we were told was that Roadtrek went under and they are no longer covering anything and they refused to touch it. Months later....we have it in a shop in Arkansas and having to pay for everything out of pocket. The least they could do is prorate and refund the difference in my warranty. I dreamed of the Class B for years and now my dream has turned into a nightmare.

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Cons:

Constant issues and warr

Reason of review:

Warranty issue

Preferred solution: Let the company propose a solution

1 comment

Guest-1852188

Apr 18, 2020

Roadtrek Zion nightmare. Been in the shop more than on the road.

Nothing covered by Roadtrek. $5000+ for batteries less than 6 months in.

Brought this nightmare at Transwest Kansas City. Is there a negative star.

Helpful

Bruce Rji

Gilbert, Arizona

Dumping system

Jun 27, 2019

4.0

unless I'm doing something wrong I can't believe how hard it is to dump with my 190 versatile {2004} the easiest way for me is to lay flat on the ground to complete the task. I've owned several RV's in my lifetime and I'm very aware of the process but the way this unit is hoked up is unreal and I was just wondering If anyone found a modification to this thing?

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Reason of review:

sewer dumping issue

Preferred solution: Let the company propose a solution

marjorie v Ooq

No warranty

Jul 06, 2019

Purchased Nov 2018, Pressure release valve malfunctioned 1st road trip. Unfortunately cannot get water or flush toilet. Roadtrek went belly up in Feb 2019. How can I get work done unless I pay for it. 6 year warranty is gone.

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Loss:

$350

Pros:

Excellent vehicle

Reason of review:

Warranty issue

Preferred solution: Let the company propose a solution

1 comment

Danitza Fct

Aug 02, 2019

Same here. Bought our 2019 Simplicity SRT in September 2018.

Had it in for repairs 9 times.

Sad thisCompany was so deceitful! We heard 3 months later no more warranty!

Helpful

Anonymous

Guest-1462620

Palm Desert, California

Welcome to the customer service nightmare.

Feb 02, 2019

We purchased a brand new RT in Sandy Oregon, 5 hours from home, and getting our rig serviced is a nightmare. No call backs, EVER. We literally have to show up on their lot and camp out back for days for them to take care of issues (many) with our rig. Would not buy this rig again, my husband is so upset. We now are in southern Ca. with dead battery. Ugh.

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4 comments

Guest-1646669

Feb 16, 2019

Purchased a used RS Adventurous four years ago and have yet to experience a positive dealer/service experience. I recently contacted Roadtrek directly regarding (2) leaking T-vent style windows, their response “take it to the nearest Roadtrek dealer to have windows replaced”. Absurd and insulting, considering what these things cost.

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Gary A Ijs

Carlsbad, California

Cracks in roof/ chrome wheels peeling

Nov 29, 2018

2.0

I perched my 2016 in Feb 2017. I needed to have some additional items added. The dealer called the next day telling me I had 3 cracks in the fiberglass top. It was taken to a RV choice of Roadtrek. The cracks were repaired and the roof was completely painted. Three weeks ago I had the vehicle professionally washed and cleaned. Before he started he looked the vehicle over and called me from the the house to look at the wheels where all the chrome was peeling off. He also showed where the roof had 1 crack with spider cracks off of the one crack. Before all of this happened the vehicle had been at the dealers for 6 months. Not bad for owning for 20 months. I sent a email to 3 septs at Roadtrek immediatly. I received a email immediately and was told he relayed the message to the correct dept. and they will contact me. Well 3 weeks later and several rain storms later I am still waiting to be contacted. This appears to be a big problem with Roadtrek. This has been a problem with them previously. The 6 year warranty is what it takes for repairs and then it is your responsibility. I now have 6000 miles on the vehicle. I urge all owners of the 210 units inspect the the vehicle for roof cracks immediately and if you contact me, I think we could do a class action lawsuit against them. nThey have been well aware of this problem. Gary Alderson10@***o. I contacted them 3 weeks ago!!!!! I forgot the clear coat is also peeling off the roof!!!!!!!!!!!!!!!!!! Great Service!!!!

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Pros:

Layout

Cons:

Extremely poor factory service
Very limited
Overall quality of vehicle

Reason of review:

Poor customer service

Preferred solution: Full refund

8 comments

Guest-1648242

Feb 19, 2019

Just informed R.T. went into receiver ship Fri 2/15/19. Hopefully news will follow in next two weeks!

Helpful

Guest-1627577

Jan 10, 2019

Replying to comment of Guest-1627544

Hi Robert, Received one email from problems 6 week after another email and was told he would get back with me shortly as he was not familiar with the case. No phone or email back..

I did have a dealer call to see but am tied up and will call them back as they did not respond to my voice message. You can call me at 760 685-****. I am thinking f selling as it seems all motor homes have many problems. The Winnebago is nice because it has the original roof.

I had one but was a sprinter and totaled. maybe tat one is better as the Ford can be serviced anywhere if you have any problems. Two friends have the mercedes and spent $1000's on one had many problems. He had a RT.

The other one aha to go 100 miles plus to get his 2019 repaired as many could not fix it.

Please call me any time or email me at garyalderso10@ yahoo.c. Thanks Gary

Helpful

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Mo M Tyc

Palm Desert, California

Warranty

Jan 27, 2019

We have been trying to get our Lithium Battery problem addressed but the shop said they will no longer do service for Road-trek Vehicles under warranty do to no payment from RT. Seriously ??? WE have had it for less them one year and its been in the shop 3 times. Dead batteries, outlets in van not working, etc,,,,we need to get our lithium batteries addressed. Any suggestions?

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Reason of review:

Warranty issue

3 comments

Guest-1639624

Feb 02, 2019

Unfortunately, Roadtrek currently is under investigation for fraud, so the company as a whole is at a hault. They won't disclose warranty claim status updates to anyone, including dealers.

As of January 21, any warrantable repairs the customers financial responsibility.

I would contact Roadtrek yourself. You can try and get reimbursement thorogh small claims court.

Helpful

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Anonymous

Guest-1199248

Kitchener, Ontario

Sold me a lemon

Feb 27, 2018

1.0

Purchased a new 2017 Ct Adventerous been in and out of service for a year! They took back to factory and still electrical issues they can’t fix! Hired a attorney and filed a lemon law claim. Dealing with them has been nothing less than a disaster! DONT BUY a voltstart! The technology is a pipe dream. I guess it’s why others have not got into it! In theory it looked good but practical application is not close. The driver who took mine back to factory said he had taken back several with same issues. Roadtrek has held my life hostage for a year and the stress and anguish it cost me and my family was not worth it! Airstream was my 2nd choice and how many times have I told myself “told you so”

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Loss:

$124000

Cons:

Quality and build of my ct adventerous
Ct adnenterous
Quality

Reason of review:

Bad quality

Preferred solution: Full refund

9 comments

Jolly Xwx

Feb 26, 2020

We are in the same boat as most of you, has anyone found a good lemon law attorney? We have not had a lot of luck finding someone that handles class b RV's.

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Anonymous

Guest-1129586

Kitchener, Ontario

Roadtrek honors its warranty

Nov 11, 2017

4.2

Roadtrek went through some hard times a few years ago. I bought a 2016 model, and E-Trek. It was "cutting edge" with technology so advanced that no one else had it. I live in Silicon Valley and we have a saying: "Cutting edge bleeds." I took delivery with all sorts of problems, but it had a 6 year, apparently unlimited as to what in the coach itself, warranty. It took a lot of time for them, and some effort for me, but now I have exactly what I bought and paid for. This was at the time when Hymer bought out Roadtrek. As a result of that they staffed up. Customer service seems to be available at the factory with minimal delays. I often joked with them that it is actually a 5 year warranty; that first year is while they finished building it after I bought it. But they put in the effort; flying people out from the factory, one of the techs they flew out actually recognized the unit as he had worked on building it. I just returned from a very hard trip that was mad much more bearable by everything working in my 'Trek. No one asked me to write this. I am just trying to balance the scales a bit with an honest review.

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Cons:

Delivered incomplete

Reason of review:

Reliable warranty

3 comments

Guest-1644164

Feb 11, 2019

Roadtrek has the worst customer service ever. 4 weeks to authorize cracks in roof repaired.

3 weeks on two separate occasions to replace 8 coach batteries. New roof cracks and all chrome wheels peeling. 90 days and several emails and still no response. Non selling dealer refused to even look at vehicle.

6 yr warranty should read 6 years to contact customer! Buy at own risk!!!!!!!!!!!!!!

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Burgandy Lia

Defective seat covers

Oct 24, 2017

1.9

I have a 201* 190 Popular Roadtrek bought new which now has 25,000 miles. The captain chair covers have degenerated to where the underlying foam is visible. I spoke with Roadtrek who informed me that there was only a one year warranty. I consulted a reputable upholstery shop who told me that it would cost $1000.00 per seat to redo them. He also informed me that the covers were made from a used leather compound which has been shown to be defective after some use. He stated that he or other shops never use this covering material. This was a defective product and I can not believe that other people are not having this same difficulty. I would like to communicate with anyone who falls in this group. My e-mail is traycrocker@***.com

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Loss:

$2000

Reason of review:

Bad quality

Preferred solution: Pay for recovering the captain chairs or replace the chairs

Anonymous

Guest-1030262

Kitchener, Ontario

Roadtrek 210

Apr 05, 2017

4.0

I purchased a new 2016 Roadtrek 210. I purchased it in AZ. and returned home to CA. Jan 31, 2017. It needed some warranty work and it was picked up by Roadtrek and taken to a approved service center for the work. They had it two days and discovered it had three (3) cracked in the roof. It was then sent to a body shop for that repair. It has now been 5 wks starting 6 wks. We were told it would be finished 3 wks ago. Never heard a word. Sent a email to the rep and was told it would be done the following Wed. No word. Called the factory and was told it would be done Tues and today is Thur. Was told by the factory the works was approved to be done last Thur. 5 wks after it was request approval to do. Was told by the factory they would call last Mon. No call!!!! Communication with Roadtrek is basically none. Any one considering a Roadtrek 190 or 210 Make sure the top is inspected for cracks before purchase. We are about to make are third payment and have not been able to use it. I have requested a new vehicle and was told they would check on that. No Word!! Not expecting one without going thru an Attorney. This is now April 5, 2017

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Cons:

No communication

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

3 comments

Gary A Ijs

Nov 29, 2018

I have exactly the same complaint!!!!!!!!

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Lavonia Oyj

Kitchener, Ontario

Rear battery panel fell off

May 21, 2017

201* 170 Versatile Road Trek Screws loosened on the battery compartment that is behind the driver's side storage compartment. The screws fell off and the Velcro strips did not hold it on, of course. Somewhere on the freeway between Reno NV and Truckee CA (30 miles) is my panel. Road-trek believes I am somehow responsible for this and refuses to cover the $500 cost of replacing the panel. Seems an amateur way to hold on a panel, one screw and Velcro. Has anyone had this happen to their Road Trek? Nothing else to say. Why do I have to have at least 100 words? Nothing else to say, why do I have to have at least 100 words?

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Loss:

$500

Reason of review:

Bad quality

Preferred solution: Full refund

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Anonymous

Guest-823268

Also, not impressed with RT or the dealer service department

Apr 04, 2016

1.0

Bought a one year old RT with 11K miles. Seems to be a lemon. Got it from Mike Thompson in Fountain Valley, CA and the service department is so overwhelmed with work that it takes forever to get through on the phone and forever to get work done on the rig. We use the RT very little and sometimes it seems like it spends more time at the Mike Thompson service department than it does at our home. Have only put 4K miles on the rig in the past 15 months since the purchase and it still has problems.

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Loss:

$200

Reason of review:

Bad quality

Preferred solution: Can RT contact the Mike Thompson service department and see what is wrong-they don't answer the phones and take forever to fix issues.

2 comments

Guest-1322918

May 01, 2017

Mike Thompson, Fountain Valley, CA, probable the most often complained about dealer in CA!!!!!!!!!!!!

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jimannmoss

Camano Island, Washington

new rt dealer and rt

Sep 10, 2011

Bought a used RV from a private party ,and they said it was still under warranty-6000 miles. $120,000 rig- A few minor things wrong, but our new RT dealer said that Roadtrek wont fix them. The problems were caused by the previous owners. Does the warranty go with the owner, or the 2011 Roadtrek? We had an RT before, and loved it, that's why we bought another new to us RT. We guess the company is not what it used to be. This will be the last RT we buy, a new rig should not fall apart.

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Contact Information

Website:

roadtrek.com

Mailing Address:

20 Tyler Street

Cambridge, Ontario N1T 0E4

Canada

Phone:

(888) 762-3873

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Roadtrek

Roadtrek Overview

Top Roadtrek Reviews

"Dumping system"

"Electric system a disaster"

To get a build sheet

Electric system a disaster

My dream turned into a nightmare

Dumping system

No warranty

Welcome to the customer service nightmare.

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Warranty

Sold me a lemon

Roadtrek honors its warranty

Defective seat covers

Roadtrek 210

Rear battery panel fell off

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